Tasting Room Associate / Content Creator (Wine Jobs: Wine Retail & Sommelier)

  Helix Wines

  Spokane, Washington

Helix Wines is seeking a dynamic, enthusiastic and fun Tasting Room Sales Associate & Content Creator to work on average 30 hours a week in our downtown Spokane tasting room. We're looking for someone with a passion for wine and storytelling to help us create engaging digital content that showcases our wines and tasting room experience. As a Wine Tasting Room Associate, you'll also be responsible for providing exceptional customer service to our guests and sharing your knowledge of our wines and winemaking process. This is a part-time position with weekend hours. This position is not about having a background or in-depth knowledge of wine. It is about creating a memorable and comfortable experience to foster customer delight. The ideal candidate loves wine and people; is dynamic, charismatic, flexible and versatile; and is a team player with excellent people and sales skills.

Responsibilities:
-Provide exceptional customer service to our guests, including conducting wine tastings
-Educate guests on our wines, winemaking, and our heritage
-Develop relations with Wine Club members, consumers and other surrounding wineries/tasting rooms
-Handle routine sales transactions, which includes POS system and daily sales accounting
-Create engaging social media content, including photography, videography and copywriting
-Collaborate with team to create and design content for blog posts, monthly newsletters and videos
-Provide support to tasting room managers and marketing team in local tasting room awareness projects
-Develop your professionalism and knowledge of winery and wines to ensure high standards of customer satisfaction.
-Assist in special events and outside functions as needed
-Communicate effectively with customers by telephone and in person
-Help maintain a clean and organized tasting room and retail area
-Assist with other duties as assigned by the Tasting Room Manager
-Able to collaborate virtually with our marketing team based in Walla Walla

Qualifications:
-Exceptional customer service skills
-Team player with enthusiastic outlook
-Strong attention to detail
-Exceptional verbal and writing skills
-Demonstrated proficiency with POS systems, the Microsoft Suite and the Google Suite
-Ability to work under pressure, set priorities and accomplish a wide variety of tasks
-Must be able to work weekends (including holiday weekends) and occasional evenings
-Must be 21 years of age and Valid driver license
-Must be able to lift 45 lbs regularly, and stand for long periods of time
-Reliable transportation and a clean driving record
-Have or acquire a class 12 MAST server and Food Handlers permits
-Fully vaccinated for Covid-19
-Experience with digital content creation (photography, videography, social media)
-Proficiency in Adobe Suite preferred
-Knowledge of wine and winemaking preferred
-Familiarity with web analytics is a plus
-Familiarity with Klaviyo is a plus
-Experience using Commerce7 is a plus

Compensation Package:
Starting wage: $16-$18/hr.
Competitive tip structure
Wine club sign-up commissions

About Reininger Tucker Family Wines
We are family owned and operated with a direct to consumer focus and distribution in approximately 6 PNW states. Reininger Tucker Family Wines produce wines under three brands, Helix, REININGER and Charles Phillip Reininger (CPR). As the 10th bonded winery in Walla Walla (established 1997) and fifth generation farmers, we believe stewardship is fundamental to our existence and continued relevancy. We expanded our legacy in 2017 with the opening of our downtown Spokane Tasting Room, Helix.

The culture at Reininger Tucker Family Wines is built on our three core values:
-Putting the WOW! in everything we do - we strive for high quality in our wines, tasting room experience, customer service, as well as sales, marketing, social media, and events.
-Seeking adventure and education - we are curious and innovative in all aspects of our work and we continually strive to improve, learn and grow by asking questions, seeking knowledge and stretching beyond our comfort zone.
-Conducting ourselves and business as a wine community - we value all the people in our organization and this extends to our customers and vendors.

To learn more about REININGER and Helix activities, visit www.reiningerwinery.comand www.helixwine.com.

How To Apply

To apply, please send your resume and a cover letter. We look forward to hearing from you!

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