Hospitality Manager (Wine Jobs: Management & Administration)

  Belle Meade Historic Site & Winery

  Nashville, TN 37205, Tennessee

About the Position

The Hospitality Manager at Belle Meade Historic Site & Winery plays a pivotal role in ensuring exceptional guest experiences and efficient operations. Responsible for overseeing Ticketing Associates, the Manager ensures seamless ticketing processes for a variety of offerings including tours with Historical Interpreters, Wine Tastings, and more. They collaborate closely with staff to maintain high standards of customer service, manage ticket sales, and uphold the site’s historical integrity while fostering a welcoming atmosphere for visitors.

Duties/Responsibilities

• Supervise the operations of the Ticketing and Guest Services Department and ensure optimal customer service experiences.
Cultivate and uphold comprehensive schedules for the Ticketing Department.
• Review staff payroll with accuracy and ensure payroll information is consistently updated with current data.
Manage cash drawer operations and maintain fiscal integrity for secure financial transactions.
• Recruit potential employees and execute comprehensive training to empower staff for optimal performance.
• Offer support and assistance for managing large groups while addressing specific needs or requirements unique to our guests.
• Engage in management meetings and provide constructive feedback to foster continuous improvement of decision‐making processes.
• Establish effective communication and collaboration with vendors to guarantee ongoing efficiency of the annual membership program and its online portal.
• Monitor and record donations while coordinating the distribution of event tickets to ensure a well‐organized and efficient process.
Oversee operations folders and ensure accountability for office materials and/or inventories.
• Manage the onboarding process for new employees and oversee the issuance of uniforms, including replenishing stock as needed.
• Serve as the primary point of contact and coordinator for All Access Pass holders, ensuring open and effective communications with those involved in the program.
• Manage the closing procedures of the property after operating hours and ensure a secure and efficient conclusion of daily operations.

Required Skills/Abilities

• Excellent oral communication and people skills
• Strong managerial skills
• Ability to multitask efficiently and within designated timeframes
• Strong customer service skills
• Ability to quickly pivot to different tasks and remain flexible
• Highly responsive to the needs of guests and other staff members

Education and Experience

• Familiarity with a point‐of‐sale system is preferable.
• Hospitality or management experience is highly preferred.
• High school diploma or equivalent is required. A bachelor’s degree is preferred but not required.

Work Environment and Physical Demands

• Ability to sit and stand for long periods of time.
• Ability to bend, squat, kneel, twist, grab, and lift.
• Belle Meade Historic Site & Winery is open daily 9:00 am to 5:00 pm; the work schedule for this position reflects these hours, including weekends and some holidays, and extended hours when necessary or required