Membership Coordinator (Wine Jobs: Sales & Marketing)

  CODORNIU NAPA INC DBA ARTESA (http://www.artesawinery.com)

  Napa, California

 

(Hourly role - Wednesday through Sunday)

 

About the Company:

Artesa is a leading ultra-premium winery in the Carneros region of Napa Valley with a diverse portfolio of highly limited wines and a robust wine club program. We are adding to our growing membership team and looking for a friendly, detail-oriented professional with an interest in customer service, wine sales and hospitality.

 

Essential Duties & Responsibilities:

The employee will be responsible for the VIP members Customer Service - Hybrid position Wine Club / Wine Educator 

 

In addition to that:

• Wine club standard operating procedures.
• Ensure the safety of guests and associates.
• Ensure that all guests feel welcome and are given a responsive, friendly and courteous service at all times.
• Provide guest service to our wine club members by telephone, email or in person with accurate and timely information.
• Process wine club fulfillment including:
  • Maintain wine club/online store/phone sale wines held for members including:
  • Provide up to date information to members and guests via phone and email regarding the Wine Club Shipments. This includes items involving current inventory of wines, wine releases, marketing and email promotions/efforts and account maintenance (creating orders and updating accounts to prepare for the shipments, i.e. Customs orders).
  • Brainstorming new ideas for wine club gifts.
  • Keep track of wines running low and ask to have them pulled aside for wine club shipments if needed.
  • Ensure wines held for pickup in Tasting Room are stocked and organized for member pick-ups.
  • Maintain spreadsheet for tracking wines and shipments on hold.
  • Enter wine club applications and change forms timely with attention to detail ensuring accurate information is recorded for all wine club members as needed.
  • Complete daily wine club tasks ensuring timeliness and accuracy.
  • Process all will-call (non-pickup) orders on Orders Day.
• Update credit cards and membership information by personally calling and emailing wine club members.
• Daily shipping 
• Answering wine club emails.
• Wine Club Tasting room attending members: Wednesday to Sunday
• Understand and adhere to environmental standards set by the winery.
• Wine Club and Shipping Coordinator with wine club pick-ups.
• Perform phone sales of wine and wine club memberships including upgrading wine club member shipments.
• Selling wine and wine club memberships over the phone. Including upgrading wine and wine club member shipments.
• Assist in organizing all wine club member parties and events.
• Attend wine club meetings.
• Meet individual and departmental sales goals and budgets.
• Perform other duties as required.

 

 

Additional Requirements:

·         2-3 years of Host & Wine Club experience.

·         Detail oriented, well organized and efficient in mastering and completing tasks.

·         Ability to work independently and see projects and issues to a timely resolution.

·         Proficient in Word and Excel.

·         Able to work weekend days and/or nights and holidays.

·         Able to present a professional and positive manner & good humor at all times.

·         Must be able to sit and stand for several consecutive hours.

·         Must be able to lift 50 lbs.

 

25 USD / hour

How To Apply

Please send resume to contact Pablo Criado [email protected] & [email protected]

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